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If you receive a message showing "Thermostat is Not Installed", follow these steps to try and solve the problem.
- If the thermostat is pending installation or the installation is currently in progress, please check your account after the thermostat is connected and installed.
- If the thermostat has recently been installed, wait five (5) minutes if your account has not yet been updated.
- Contact Customer Care at support@thesimple.com for assistance if you are still having problems.
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For customers participating in NV Energy's smart thermostat programs, please get in touch with them at thermostats@nvenergy.com or 855-676-9373 for support.