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Fix a blank thermostat

ü  Check to see if your thermostat is connected to your service by logging into your account energy website.  If the thermostat shows as “Offline”, follow the troubleshooting steps under “How Do I Reconnect my Thermostat?”

ü  If your service shows “Online” icon on the home page, try resetting the thermostat:

·       Remove the thermostat faceplate

·       Wait 15 seconds

·       Replace the thermostat faceplate

If the thermostat is still blank, contact Customer Care for further assistance.

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