If you have a blank thermostat, try resetting it with the following steps:

1. Remove the thermostat faceplate by pulling it off the wall.
   
2. Wait 15 seconds.
   
3. Return the thermostat faceplate to its seated position.

If the thermostat is still blank, contact Customer Care at support@thesimple.com for further assistance.

or

For customers participating in NV Energy's smart thermostat programs, please get in touch with them at thermostats@nvenergy.com or 855-676-9373 for support.

If the thermostat seems to be working again, verify it is also connected to your smart thermostat service by logging into your account. If the thermostat shows up as “Offline," follow the troubleshooting steps under “How Do I Reconnect my Thermostat?”